Privacy Policy

Official ESA Letter (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website and services.

Information We Collect

When you use our service, we may collect information you provide, including your name, email address, phone number, state of residence, information about your animal(s), and details you share about your mental or emotional well-being for the purpose of a clinical evaluation.

Payment information is processed by Stripe. We do not store full credit card numbers on our servers.

How We Use Information

• Perform the clinical evaluation and issue documentation when appropriate
• Communicate about your case, billing, and support
• Meet legal and security obligations

Retention and security

We limit access to clinical information to those who need it to provide the service. We use encryption in transit (HTTPS) and access controls on internal portals.

Contact

Privacy questions: support@officialesaletter.com

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