Loading…
Official ESA Letter · Last updated: August 2026
Official ESA Letter (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website and services.
When you use our service, we may collect information you provide, including your name, email address, phone number, state of residence, information about your animal(s), and details you share about your mental or emotional well-being for the purpose of a clinical evaluation.
Payment information is processed by Stripe. We do not store full credit card numbers on our servers.
We use the information you provide to:
Your intake and clinical information is shared with the licensed clinician reviewing your case as needed to perform the evaluation. We do not sell your personal information. We may share information with service providers (such as payment processors and email delivery) who assist in operating our service, or when required by law.
We take reasonable measures to protect the information you provide. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
You may contact us to request access to or correction of certain personal information we hold about you, subject to applicable law and clinical record requirements.
For privacy-related questions, use the Official ESA Letter contact page.