Official ESA Letter takes the privacy of health information seriously. This notice summarizes how we handle information you share for a clinical emotional support animal (ESA) evaluation in Florida.
Protected health information
When you complete the evaluation form, you may share details about your mental or emotional well-being. That information is used only for the clinical evaluation and for issuing housing documentation when appropriate.
Who has access
We limit access to clinical information to licensed clinicians and support staff who need it to provide the service. We do not sell your health information.
Security
We use encryption in transit (HTTPS), access controls on internal portals, and reasonable retention practices. Payments are processed by Stripe; we do not store full credit card numbers on our servers.
Letters and consultations
Official letters for landlords are issued in English only (U.S. housing documentation standard). Clinical consultations are offered in English or Spanish only. The letter names the patient, animal(s), clinician Yudelmy Castaneda Sanchez, APRN, and license details a property can verify — it is not a registry certificate.
What landlords and HOAs do not receive
Florida housing providers do not get your evaluation form, diagnosis narrative, chat logs, or payment details. Under Fair Housing practice and Fla. Stat. § 760.27 they may request reliable documentation of a disability-related need for housing — not a full medical file and not an internet registry ID. Approval of a letter is never guaranteed; a landlord saying no after a letter issues is not a privacy breach and is not a refund. Housing only. $149 new / $99 renewal / $49 extra animal / $49 optional priority.
Contact
Privacy or HIPAA questions: support@officialesaletter.com