By using the Official ESA Letter website and services, you agree to these Terms of Service.
Nature of the service
Official ESA Letter facilitates clinical evaluations by licensed mental health professionals for Florida housing documentation. A Florida-licensed APRN reviews cases and decides whether an Emotional Support Animal letter is clinically appropriate. We are not a hospital or emergency service. Letters are issued only when the clinician determines each letter is appropriate. Spoken prices: new evaluation $149 first animal; first renewal $99; each extra animal $49; optional priority $49. We primarily serve Florida residents.
No guarantee of approval
Submitting an intake and completing payment does not guarantee that you will receive an ESA letter. Approval is never automatic and never guaranteed. Support staff cannot override a clinical no.
Refunds
Full refund only if the clinician does not approve a letter. A landlord, HOA, or property manager refusing a letter after it is issued is not a refund. Public-access outcomes are outside this service.
Accuracy of information
You agree to provide accurate information in your intake. False or incomplete information may result in denial of a letter and may affect refund eligibility if fraud is involved.
Housing scope only
Letters issued through this service are intended for housing accommodation requests under applicable fair housing rules, including Florida Statute § 760.27 context for assistance animals in housing. They are not for public access in the same way as service animal rights under the ADA.
Accounts and security
You are responsible for keeping your login credentials and passkeys secure. Required two-factor or passkey setup helps protect clinical-related account access.
Limitation of liability
To the fullest extent allowed by law, Official ESA Letter is not liable for landlord decisions, housing outcomes, or third-party actions after a letter is issued. We do not guarantee that a landlord will accept any letter.
Contact
Questions about these terms: Contact support or email support@officialesaletter.com.
See also our Privacy Policy & Refund Policy.