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Official ESA Letter
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Official ESA Letter

How the Florida ESA letter process works

Here's how it works: three steps, and a real clinician makes the decision.

This is for housing only.

Official ESA Letter at a glance

Florida housing ESA letters only. A new evaluation is $149. A renewal is $99 if we issued your letter before. Each extra animal is $49, and an optional priority call is $49. A Florida-licensed APRN reviews your case and calls you in English or Spanish. If the clinician approves, you get a signed PDF letter in English. Full refund only if the clinician does not approve a letter. A landlord or HOA saying no is not a refund. Approval is never guaranteed, and we don't promise a set delivery time. Questions: support@officialesaletter.com.

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  1. Short form
  2. Clinician review
  3. Letter if approved
Full refund only if the clinician does not approve a letter.

  1. Short form

    This is for Florida renters and HOA residents who need housing paperwork for an emotional support animal. It isn't for public places, and it isn't a way around pet fees without a real clinical review. Tell us about you and your animals, then pay online for your review: $149 for a new evaluation or $99 to renew, plus $49 for each extra animal. See the pricing page. You can read the site in English, Spanish, Haitian Creole, Portuguese, or French.

  2. Clinician review

    A Florida-licensed APRN reviews your case. You do not book a time; after you pay you finish a short intake in your account, and the clinician calls you at the phone number on your order, in English or Spanish. You can talk about your animal and what's going on in your life. The clinician can say no, so approval is never automatic and we can't promise it.

  3. Letter if approved

    If the clinician approves, you get a signed PDF in English to give your landlord or property manager. If not, you get a full refund. That's the only case for a refund, and a landlord or HOA saying no isn't a reason for one (see the refunds page). There's nothing else to pay. Curious what a finished letter looks like? See the sample letter format. When you're ready to send it, read what to do after approval.

Renewals use the same steps.

Full refund only if the clinician does not approve a letter.

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What happens after I pay for an ESA letter?

The clinician, a Florida-licensed APRN, calls you after payment, in English or Spanish. If the clinician approves, you get a signed English PDF for your landlord or property manager. If not approved, you get a full refund. Florida law lists information from a telehealth provider, as defined in s. 456.47, among the supporting information a housing provider may request (Fla. Stat. 760.27(2)(b)4). The statute treats that information as reliable if the provider has “personal knowledge of the person’s disability.” Each request is decided on its facts. Timing is not guaranteed.

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