Official ESA Letter
Contact Official ESA Letter
Email support@officialesaletter.com about your evaluation, billing, or a landlord form, and we reply by email. A new evaluation is $149 and a renewal is $99 (see /pricing).
Updated 2026-11-09 · Last checked 2026-11-09 · Clinically reviewed by a Florida-licensed APRN
Just add your name and email so we can write back.
(863) 250-7078. Sofia is an AI assistant; Sofia can't approve letters or give medical or legal advice; the clinician evaluation call is in English or Spanish and the letter is in English.
Email us about your Florida housing evaluation. Clinical decisions are always made by the licensed clinician.
Before you write
- Clinical decisions are made only by the licensed clinician.
- After payment, use case status with your order number (confirmation email or success page).
- We reply by email.
- Evaluations available in English and Spanish.
What this inbox is for
Write to us about the process, billing, an order number you can't find, or a landlord questionnaire that needs your letter details. Email support@officialesaletter.com and we'll reply by email. Evaluations and calls are in English or Spanish. Only the Florida-licensed APRN makes the clinical decision, so support can't overrule it, push a signature past clinical judgment, or promise a building will accept the PDF.
If you have already paid
No need to wait on this form for your PDF. Check case status with the order number from your confirmation email or success page. If a letter is issued, download it from your account and send it with a written housing request. If a property manager sent you a questionnaire, attach it with your order number so we know which letter they mean. A missing PDF is a status question we can help with. If a landlord says no after the letter goes out, that isn't a refund under our refund policy, and it isn't something we can reverse from here.
What we will tell you up front
We're based in Kissimmee and work by email and telehealth. There's no walk-in office.
What to include so we can actually help
Include your name, your order number if you have one, and whether it's about billing, a landlord PDF, or the evaluation itself. Please don't send your medical history here; the clinical form is the right place for that. If your PDF has a typo in a name, animal, or date, just tell us and we'll fix it. If you need help with a property manager, we can share our landlord-support draft, but we don't handle legal disputes and we can't promise a housing outcome.
Landlord packets and Florida § 760.27
If a Florida landlord or HOA sent you a questionnaire, attach it with your order number. We can confirm what your English letter already says: that the clinician is a Florida-licensed APRN, plus the license and NPI details a property can check at /verify. Under Fla. Stat. § 760.27, an online listing by itself isn't enough, and we're not a registry. We still can't make a building accept the PDF, change a clinical no, or turn a landlord's refusal into a refund under our refund policy. Housing only, and approval is never guaranteed. General information, not legal advice.
Service area, no public waiting room
We're a telehealth clinic based in Kissimmee, Florida, serving every Florida county. Google lists us as a service-area business, so there's no waiting room to walk into. Email us anytime at support@officialesaletter.com. Housing only, and we're not a registry. We can't promise approval.
Questions about this page
Can support override a clinical no?
No. Support cannot speed a signature past clinical judgment or promise a building will accept the PDF.
I already paid. Should I use this form for the PDF?
No. Use case status with the order number from your confirmation email. A missing PDF is a status question.
Who answers the support phone?
Calls to (863) 250-7078 are answered by Sofia, our AI assistant. Sofia can't approve letters or give medical or legal advice; the clinician evaluation call is in English or Spanish and the letter is in English.
Full refund only if the clinician does not approve a letter.
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