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Full refund if not approved · Florida-licensed · $149
Official ESA Letter
If the clinician determines an ESA letter is not clinically appropriate, you receive a full refund of the evaluation fee for that order (including additional-animal and priority fees for that order).
If a letter is issued and a defect we caused appears (for example clinician or license data error), we correct it or refund at our reasonable discretion. Landlord or patient change of mind after a valid letter does not automatically require a refund.
Email support@officialesaletter.com and include your order number (shown on the confirmation email and success page). Typical reply: one business day.