Delete your Official ESA Letter account

You can ask us to delete an Official ESA Letter account and its data at any time. This applies to the website and the Official ESA Letter Android app, which use the same account.

How to request deletion

1. Email support@officialesaletter.com from the email address on the account.
2. Use the subject "Delete my account".

If you can sign in, you can also delete the account yourself on My Account.

What gets deleted

• The account login: the email address on the account, username, and display name
• The account password, which is stored only in hashed form
• Authenticator app settings
• Saved passkeys
• Linked Google or Apple sign in
• Password reset links

Those items are the account row. Removing the account removes them.

What stays with the order

• Payment records: the order number, the amount paid, and the Stripe checkout and payment ids. Stripe processes the payment. We do not store full credit card numbers on our servers.
• The order itself: name, email, phone, state, housing address if you entered one, animal details, the intake note, the clinician notes and decision, and the details of any issued letter. Any ad click id stored on that order stays with it.

Status lookup with an order number still works. The product code does not set an end date for the order. We do not send text messages. The phone number stays on the order because checkout requires it.

What this request does not erase

Account deletion does not clear cookies in your browser. It does not delete copies already received by Stripe, Resend (email), Google Analytics or Google Ads, or Sentry (error reports).

Response time

We will confirm by email.

Accounts with no login for 18 months are also removed the same way. The order stays.

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